Last Updated: August 2026
At Fraglowy, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what personal information we may collect, how we use and protect it, when we may disclose it, and the choices available to you.
Fraglowy operates from India and serves customers in Australia.
By using the Fraglowy website, you acknowledge that you have read and understood this Privacy Policy.
1. About Fraglowy
Website Name: Fraglowy
Company Name: Fraglowy
Business Address:
406 Vinoba Basti
Ward No. 26
Ganganagar, Rajasthan 335001
India
Email: info@fraglowy.com
Phone: +91 8104188096
Fraglowy is an online retail store operated from India and provides products to customers in Australia.
The legal entity responsible for operating the website and processing customer orders should be identified using its correct registered legal name where applicable.
2. Information We Collect
We may collect personal information that you provide directly to us or that is generated when you use our website.
Depending on how you interact with Fraglowy, this may include:
Information You Provide
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account information, where an account is created
- Order and purchase information
- Product information associated with your order
- Return, refund, exchange, or cancellation information
- Information submitted through our contact form
- Customer service communications
- Any other information you voluntarily provide to us
Payment Information
When you make a purchase, payment information may be processed through our payment providers.
Fraglowy may receive limited payment-related information, such as payment status, transaction references, or the payment method used.
We generally do not store complete payment card numbers or payment authentication information on our own systems where payment processing is handled by third-party payment providers.
Payment providers process payment information according to their own privacy policies and terms.
3. Information Collected Automatically
When you visit or use our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source
- Approximate location derived from technical information
- Website interaction information
- Error and diagnostic information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
4. How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order tracking information
- Communicate with customers about orders
- Respond to customer inquiries
- Process returns, refunds, exchanges, and cancellations
- Provide customer support
- Verify or investigate transactions where reasonably necessary
- Detect and prevent fraud, misuse, or unauthorized activity
- Maintain website security
- Improve our website, products, and services
- Understand website usage and customer interactions
- Send service-related communications
- Send marketing communications where permitted and where you have provided the required consent
- Maintain business and transaction records
- Comply with legal, regulatory, tax, accounting, and other applicable obligations
- Protect our legal rights and interests
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
5. Order and Transaction Information
When you place an order with Fraglowy, we collect and use information necessary to process and fulfill the transaction.
This may include:
- Customer name
- Contact details
- Billing information
- Delivery address
- Products purchased
- Order value
- Order date
- Payment status
- Shipping and tracking information
- Return or refund information
We use this information to process your order, arrange delivery, provide customer support, and maintain appropriate transaction records.
6. Shipping and Delivery
To fulfill your order, relevant customer information may be shared with shipping carriers, logistics providers, fulfillment partners, or other service providers involved in delivering your purchase.
Information shared may include:
- Recipient name
- Delivery address
- Contact telephone number
- Email address where required
- Order or tracking information
These providers may use the information only as necessary to provide their services or as otherwise permitted by applicable law.
Because Fraglowy ships orders from India to Australia, personal information may be transferred or accessed across borders as necessary to process and fulfill orders.
7. Payment Processing
Payments may be processed by third-party payment providers.
When you select a payment method, the relevant payment provider may collect and process information necessary to authorize and complete your transaction.
Fraglowy does not generally control the privacy practices of independent payment providers.
We recommend reviewing the applicable payment provider’s privacy policy before completing a transaction where appropriate.
8. Cookies and Similar Technologies
Fraglowy may use cookies and similar technologies to support website functionality, security, performance, and analytics.
Cookies may be used to:
- Keep the website functioning correctly
- Remember certain preferences
- Maintain shopping-cart functionality
- Understand website usage
- Improve website performance
- Help detect security issues
- Support relevant marketing or advertising activities where applicable
Some cookies may be placed by third-party service providers operating on our behalf.
You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.
Where legally required, we will provide appropriate cookie or consent controls.
9. Analytics and Website Performance
We may use analytics or similar technologies to understand how visitors interact with our website.
Analytics information may help us understand:
- Which pages are visited
- How visitors navigate the website
- Website performance
- General traffic patterns
- Technical problems
- How we can improve the shopping experience
Where third-party analytics services are used, those providers may process technical information according to their own privacy policies.
10. Marketing Communications
Where permitted by applicable law, Fraglowy may send promotional or marketing communications about products, offers, updates, or other information that may be relevant to customers.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service communications relating to an existing order, transaction, account, or customer-service request.
11. When We Share Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- E-commerce and technology service providers
- Customer support providers
- Analytics providers
- Marketing service providers, where applicable
- Fraud prevention and security providers
- Professional advisers
- Government authorities or regulators where legally required
- Other service providers supporting our business operations
We do not sell personal information to third parties for their independent purposes.
We may also disclose information where necessary to protect our rights, property, customers, website, or business, or where required by applicable law.
12. International Data Transfers
Fraglowy operates from India and serves customers in Australia.
Some of our service providers may operate in countries other than India or Australia. As a result, personal information may be stored, processed, or accessed outside Australia or the country in which you are located.
Where personal information is transferred to another country, we take reasonable steps appropriate to the circumstances to protect the information and handle it in accordance with applicable privacy requirements.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer service
- Managing returns and refunds
- Maintaining transaction records
- Meeting accounting, tax, legal, and regulatory obligations
- Resolving disputes
- Preventing fraud and misuse
- Protecting our legal rights
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or de-identify it, subject to applicable legal or regulatory requirements.
14. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
- Access controls
- Secure website connections
- Restricted access to personal information
- Appropriate service-provider controls
- Monitoring and security procedures where appropriate
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account and device information.
15. Children’s Privacy and Minors
You must be at least 18 years old to place an order or enter into a purchase agreement through our website.
Individuals under 18 may browse the Fraglowy website only under the supervision of a parent or legal guardian.
Individuals under 18 should not place an order or enter into a purchase agreement through the website without the involvement and supervision of a parent or legal guardian.
We do not knowingly collect personal information directly from children.
If we become aware that personal information has been submitted directly by an individual under 18, we may take reasonable steps to review and delete that information where required by applicable law.
Parents or legal guardians who believe that a child has provided personal information to Fraglowy may contact us using the contact details provided in this Privacy Policy.
16. Your Privacy Choices and Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Object to certain uses of personal information where applicable
- Request information about how your personal information is handled
- Unsubscribe from marketing communications
- Raise a privacy complaint
Some requests may be subject to legal limitations or exceptions.
To make a privacy request, please contact us using the details in the Contact Us section below.
We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.
17. Australian Privacy Rights
Because Fraglowy serves customers in Australia, certain Australian privacy laws may apply depending on the circumstances, including the Privacy Act 1988 (Cth) where applicable.
Where applicable, we will handle personal information consistently with the privacy obligations that apply to our business.
Australian customers may have rights to request access to or correction of personal information and may be able to make a privacy complaint if they believe their information has not been handled appropriately.
Nothing in this Privacy Policy is intended to exclude, restrict, or modify any mandatory privacy rights or protections available under applicable Australian law.
18. Privacy Complaints
If you believe that Fraglowy has mishandled your personal information, we encourage you to contact us first so that we can review and address your concern.
Please provide:
- Your name
- Contact details
- A description of the privacy concern
- Relevant dates or transactions
- Any supporting information that may help us investigate the matter
We aim to respond to privacy inquiries within a reasonable timeframe.
Where applicable, you may also have the right to raise a complaint with the relevant privacy regulator.
19. Third-Party Websites
Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services.
Once you leave the Fraglowy website, the privacy practices of the third party will apply.
Fraglowy is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
20. Account and Communication Security
If you create an account or communicate with us electronically, you are responsible for keeping your account credentials and other access information confidential.
Please notify us promptly if you believe that your account or personal information has been accessed without authorization.
We will take reasonable steps to investigate and respond to suspected privacy or security incidents as required by applicable law.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to our products or services
- Changes to our service providers
- Changes to privacy practices
- Changes in applicable laws or regulations
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage customers to review this page periodically to remain informed about how personal information is handled.
22. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.